Community Pharmacy & Management

Sample Paper 1. Community Pharmacy & Management Time: 3 Hrs MM: 80 2nd Yr/Pharm. ER20-22T

SECTION-A

One-word / Multiple choice question. All the questions are compulsory (20x1=20)

• Q.1 The word ‘Pharmacy’ is derived from the Greek word:

  a) Pharmacies b) Pharma c) Pharmacist d) Pharmakon

• Q.2 NABP stands for:

  a) National Association of Boards of Pharmacists.

  b) National Association of Boards of Pharmacy.

  c) National Associate of Boards of Pharmacy. d) National Association of Boards of Pharma.

• Q.3 Which of the following drugs does not require therapeutic drug monitoring?

  a) Digitoxin b) Paracetamol c) Diazepam d) Isoniazid

• Q.4 The heart of the patient counselling session is called:

  a) Preparing for the session b) Opening the session

  c) Counselling content d) Closing the session

• Q.5 The following are the principles of inventory control except:

  a) Accurate Forecasting b) Effective Replenishment c) Regular Monitoring d) Overstocking

• Q.6 What does the abbreviation ‘O.D.’ written on a prescription mean?

  a) Name of the medicine b) Once Daily

  c) How to take the medicine d) Quantity to be dispensed

• Q.7 Before taking a prescription medicine, you should know which of the following?

• a) How much to take b) When to take it c) Which side effects to expect d) All of the above

• Q.8 Inscription is also called:

  a) Eyes of the Prescription b) Head of the Prescription

  c) Body of the Prescription d) Hand of the Prescription

• Q.9 __________ is the first enemy of communication.

  a) Clarity b) Noise c) Politeness d) Completeness

• Q.10 When speaking on a phone, what type of communication is being used?

  a) Verbal b) Non-verbal c) Verbal & tone of voice d) Verbal & body language

• Q.11 Chronic anaemia and multiple sclerosis are:

  a) Allergic diseases b) Autoimmune diseases c) Hormonal diseases d) Hereditary diseases

• Q.12 Patient information leaflets (PILs) are provided by?

  a) Supplier b) Manufacturer c) Retailer d) Pharmacist

• Q.13 What are the benefits of medication adherence? a) Reduction in admissions and readmissions b) Cost savings c) Patient satisfaction d) All of the above

• Q.14 The comparison of bioavailability between two dosage forms is referred to as: a) Bioavailability b) Biopharmaceutics c) Bio-reference d) Bioequivalence

• Q.15 ________ is a commonly reported ADR of a diuretic class of drugs a) Hypokalemia b) Alopecia c) Skin disorder d) Allergies

• Q.16 In an ideal drugstore, the inventory is:

  a) In excess b) Inadequate c) Measured d) At a level between excessive and inadequate

• Q.17 The symbol Rx means ________

• Q.18 DIS stands for _________

• Q.19 Who is the architect of the Indian Pharmaceutical Industry?

• Q.20 Name the premier pharmaceutical association of pharmacists in India.

SECTION-B Note: Short answer type questions. Attempt any ten questions. (10x3=30)

• Q.21 Define Community pharmacy. What is the difference between community pharmacy and Hospital pharmacy?

• Q.22 What are the roles and responsibilities of a community pharmacist?

• Q.23 Describe various parts of a prescription.

• Q.24 Define patient counselling and mention the benefits of patient counselling.

• Q.25 Describe any three factors responsible for medication non-adherence.

• Q.26 What is the importance of health screening services?

• Q.27 What do you understand about the promotion of responsible self-medication?

• Q.28 Elaborate on the need and role of a pharmacist in OTC medication dispensing.

• Q.29 What is the difference between e-health and digital health?

• Q.30 What is elderly medical adherence?

• Q.31 What precautions should be taken while dispensing a prescription?

SECTION-C

Long answer type question. Attempt any six questions out of seven questions. (6x5=30)

• Q.32 Define dispensing errors and strategies to minimize them.

• Q.33 Define communication skills. What are the different elements of communication skills? Q.34 Describe the role and objective of pharmacists in health screening services.

• Q.35 Write a short note on any two:

• a) Customer relations management b) Financial Planning and Management.

• c) Inventory Management. d) Audit in pharmacies

• Q.36 What should be considered while designing a community pharmacy?

• Q.37 What are the strategies to overcome barriers associated with patient counselling?

• Q.38 Explain patient counselling points for Hypertension.

Alok Bains

Sample Paper 2

Community Pharmacy & Management ER20-22T Time:3 Hrs. M.M: 80 2nd Yr/Pharm

SECTION-A Note: Multiple choice questions. All questions are compulsory (20x1=20)

• Q.1 Community Pharmacies are independently owned & run by_________

  a) Doctors b) OT Technicians c) Nurses d) Pharmacists th

• Q.2 Before the 12 century, these merchants in Germany conducted their business in separate chambers or shops known as________

  a) Clinic b) Rest Room c) Apothecia d) Hospital

• Q.3 OPL stands for

  a) Oceanic Performance League b) Oceanic Pro League

  c) Oceanic Product League d) Oceanic Pro Lost

• Q.4 __________are the written protocols & Procedures in a pharmacy, stating the way the Pharmacy expects tasks to be conducted to provide a Quality service

  a) Standard Operating Procedures b) Good Pharmacy Practice

  c) Standard Operating Order d) Main Operating Procedure

• Q.5 LASA stands for

  a) Lost-Alike & Source-Alike b) Look-Alike & Sound-Alike

  c) Like-Alike & Sing-Alike d) Leaf-Alike & Sound- -Active

• Q.6 ______are tools that minimize misunderstanding on drug treatment, strengthening comprehension as well as recall of medicine-related information & attract attention

  a) General inscription b) Medical prescription

  c) Dispensing Error d) Pharmaceutical Pictograms

• Q.7 _______ is a discrepancy between a prescription & the medicine that the pharmacy delivers to the patient or distributes to the ward based on this prescription

  a) Dispensing Error b) Prescription Error c) Pharmaceutical Error d) Medical Error

• Q.8 According to Mehrabian, the tone of voice is near ______ of the message is accountable to the tone of voice

  a) 5-10% b) 15-45% c) 25-35% d) 35-40%

• Q.9 The element of face-to-face communication is_______

  a) Body Language b) Word c) Tone of voice d) All of the above

• Q.10 _______ is not a disease but is an important risk factor for several complications that ultimately result in organ damage

  a) Lymphoma b) Hypertension c) Cancer d) Tuberculosis

• Q.11 Patient Package inserts are also known as _________

  a) Therapeutic Care b) Pharmaceutical Care c) Medication Adherence d) Medication Guide

• Q.12 Tachycardia means_________

  a) Increase Blood Pressure b) Increase Heart Rate

  c) Decrease Heart Rate d) Decrease Blood Pressure

• Q.13 The degree to which the person's behaviour corresponds with the agreed recommendations from the health care provider is called___________

  a) Patient Counselling b) Medication Adherence c) Medical coding d) Medical Writing

• Q.14 ______ is a failure of the patient to obey instructions for administering the medications as directed, thus resulting in a lower response to treatment than expected

  a) Non-compliance b) Healthcare factor c) Adherence Assessment d) Medication Possession

• Q.15 Total Cholesterol, triglycerides, HDL Cholesterol & LDL Cholesterol are all measured in

  a) Carbohydrate Profile Test b) Lipid Profile Test c) Amine Profile Test d) Protein Profile Test

• Q.16 Hardening of Arteries can lead to heart attack, this condition is called__________

  a) Diabetes b) Angina Pectoris c) Hypertension d) Atherosclerosis

• Q.17 ______may also include personal or sensitive patient concerns that need to be kept private

  a) Patient Counselling b) OTC Counselling c) Medical Counselling d) Patient Monitoring

• Q.18 ______ is a broad term that encompasses a wide range of unpleasant body sensations

  a) Grimacing b) Pain c) Muscle Spasm d) Depression

• Q.19 ______Audit conducted within the premises to monitor the implementation & respect of good manufacturing practices

  a) Internal b) Regulatory c) External d) Performance

• Q.20 ______ in the pharmaceutical industry refers to a person who is engaged in the activity of selling or supplying the drug

  a) Pharmacist b) Retailer c) Manufacturer d) Vendor

SECTION-B

Short answer type questions. Attempt any ten questions out of eleven questions. (10x3=30)

• Q.21 Describe in brief the Community Pharmacy Practice in the 1960s & 1970s.

• Q.22 Describe the advantages & content of SOP. (Standard Operating Procedure)

• Q.23 Write the components of Prescription.

• Q.24 Describe the advantages of verbal communication.

• Q.25 Describe the strategies to overcome the barriers in patient counselling.

• Q.26 Write down the responsibilities of professional community Pharmacists

• Q.27 Describe the factor related to the patient influencing non Adherence.

• Q.28 Describe Self-care during Diarrhea.

• Q.29 Write any three roles of pharmacists in OTC Medication.

• Q.30 Describe Chain Pharmacies.

• Q.31 Write the documents required for establishing a Retail & Wholesale Drug Store.

SECTION-C

Long answer type questions. Attempt any six questions out of seven questions. (6x5=30)

• Q.32 Describe the responsibilities of a Community Pharmacist related to patient Centered Care Activities.

• Q.33 Describe any 5 strategies for minimizing Dispensing Errors.

• Q.34 Describe in brief about the Patient Interview Techniques.

• Q.35 Describe the counselling point for counselling patients with Diabetes.

• Q.36 Write in brief the strategies to overcome non-adherence.

• Q.37 Describe in brief the measurement of Blood Pressure by using a Monitor.

• Q.38 Write Economic Order Quantity. (EOQ)

Alok Bains

Sample Paper 3

Community Pharmacy & Management ER20-22T Time: 3 Hrs. MM: 80 2nd Yr/Pharm

SECTION-A Note: Multiple choice questions. All questions are compulsory (20x1=20)

• Q.1 Skill including relationships among people.

  a) Interpersonal skills b) Shelf-stickers c) Auxiliary labels d) Safety caps

• Q.2 Counter areas selected for prescription and dispensing to patients are

  a) Transactions windows b) Counting tray c) Interpersonal skills d) Shelf stickers

• Q.3 A teenager-resistant cap

  a) Mark-up b) Unit price c) Safety caps d) Counting tray

• Q.4 The fee of a unit of medication (for instance an ounce of a liquid cold medication)

  a) Counting tray b) Mark-up c) Unit price d) None of the above

• Q.5 A tray designed for counting pills

  a) Counting tray b) Mark-up c) Unit price d) shelf stickers

• Q.6 Exact warnings that are placed on filled prescriptions

  a) Auxiliary labels b) RX label c) Warning label d) None of the above

• Q.7 A paperback in which the patient signs for the prescriptions, for legal and insurance purposes

  a) Sig b) Signature log c) Auxiliary labels d) All of the above

• Q.8 The quantity of the retailer's sale value minus their buying price

  a) Mark-up b) Mark-down c) Estimated price d) None of the above

• Q.9 Stickers with bar codes that can be scanned for inventory documentation

  a) Shelf-stickers b) Auxiliary labels c) Rx label d) All the above

• Q.10 Automated machinery that fills and labels pill bottles with precise extents of ordered drugs

  a) Automated filling machines b) Robots c) Pharmacy containers d) All of the above

• Q.11 _______ are assistances concerning relationships between persons.

  a) Computer skills b) Data management skills c) Transaction skills d) Interpersonal skills

• Q.12 About 2/3 of all prescription remedies in the U.S. are dispensed by

  a) Community pharmacies b) Institutional pharmacies

  c) Hospital pharmacies d) Nursing home pharmacies

• Q.13 Additional technicians and D-pharmacists are hired in _______ than any other category of pharmacy.

  a) Community pharmacy b) Hospital pharmacy c) Mail-order pharmacy d) Long-term care

• Q.14 Community drugstores that are independently owned local pharmacies are

  a) Food store pharmacies b) Mass merchandiser pharmacies

  c) Chain pharmacies d) Independent pharmacies

• Q.15 Community pharmacies, such as CVS, and Walgreens, part of regional or national pharmacy chains are

  a) Independent pharmacies b) Store pharmacies

  c) Chain pharmacies d) Mass merchandiser pharmacies

• Q.16 Community pharmacies that are part of regional or national food store chains such are Giant Eagle and Kroger

  a) Mass merchandiser pharmacies b) Food store pharmacies

  c) Chain pharmacies d) Independent pharmacies

• Q.17 ______ require(s) community pharmacists to offer therapy to Medicaid patients concerning medicines

  a) Medicare Part D b) The 1990 Omnibus Budget and Reconciliation Act (OBRA)

  c) HIPPA d) The DEA

• Q.18 The HIPAA Laws

  a) Require pharmacists to offer counselling on all new medications

  b) Involves that health statistics be kept confidential

  c) Permits pharmacy staff to discuss a patient's well-being info outside the pharmacy

  d) None of the above

• Q.19 Individual states

  a) Do not control the practice of pharmacy

  b) May involve national pharmacy technician certification or might have their own registration and certification process

  c) Control the scope of pharmacy technician practice including the proportion of pharmacists to technicians

  d) Both b and c

• Q.20 The refrigerator in a community drugstore may be used to store

  a) Drugs only b) Drugs and lunch of pharmacy personnel c) Drugs and sealed containers of soda pop d) Drugs and the pharmacist's lunch

SECTION-B

Short answer type questions. Attempt any ten questions out of eleven questions. (10x3=30)

• Q.21 List the professional responsibilities of community pharmacists. Q.22 Tell the different ways of good dispensing practices.

• Q.23 Discuss the types of communication skills. Q.24 Discuss the different strategies to overcome non-adherence.

• Q.25 Discuss the site selection requirements in community pharmacy.

• Q.26 Why counselling for OTC products is necessary? Q.27 Discuss the term medication adherence.

• Q.28 How is planning and management of finance carried out to run a community pharmacy?

• Q.29 Outline the distinguishing features between written and verbal communication skills

• . Q.30 Describe the different parts of the prescription.

• Q.31 Tell the advice suggested by a pharmacist for pain management

SECTION-C

Long answer type questions. Attempt any six questions out of seven questions. (6x5=30)

• Q.32 Outline the role of the pharmacist in medication adherence. List the strategies to be adopted to overcome non-adherence.

• Q.33 Explain the different stages of patient counselling.

• Q.34 Summarize the history and development of community pharmacy. Compare the practice in international and Indian scenarios.

• Q.35 Explain the handling of a prescription in detail.

• Q.36 Discuss the scope and importance of various health screening services in community pharmacies.

• Q.37 Describe self-medication. How it is linked to OTC drugs? Identify the role of pharmacists in promoting safe practices during self-medication.

• Q.38 Explain the accountancy in community pharmacy.

Alok Bains